Refund policy

Return & Refund Policy

At Bag-Edit, we want you to shop with confidence and have a clear understanding of our products and purchasing process. If your order is not quite right for you, you may request a return in accordance with the policy below.

30-Day Return Window

You may request a return within 30 days of receiving your order. Eligible orders may be returned without the need to provide a reason.

Unfortunately, we may not be able to accept return requests submitted more than 30 days after delivery.

How to Request a Return

To request a return, please email us at:

hello@bag-edit.com

Please use the following subject line:

Return Request

Include the following information in your email:

Your order number
The name or email address used to place the order
The item you would like to return
A brief description of your return request

Once your return has been reviewed and approved, we will send you a return shipping label along with clear return instructions.

Please do not send any items back without contacting us and receiving approval first. Unauthorised returns may not be identified or processed.

Return Conditions

To qualify for a return, the item must:

Be unused and unworn
Be in the same condition in which it was received
Include all original packaging, accessories and accompanying items
Be free from stains, scratches, odours, damage or other signs of use

You are welcome to inspect your item after delivery, but please handle it carefully so that it remains eligible for return.

All returned items will be inspected upon arrival. Items that do not meet the conditions above may not qualify for a full refund.

Return Shipping

For approved return requests, Bag-Edit will cover the cost of return shipping.

We will provide a return label and instructions by email. Please follow the instructions carefully and keep your return receipt and tracking information until your refund has been completed.

Damaged, Incorrect or Faulty Items

Please inspect your order as soon as it arrives.

If your item was damaged during delivery, has a clear fault or is different from what you ordered, please contact us as soon as possible at hello@bag-edit.com and include:

Your order number
A description of the issue
Clear photos of the item and its packaging

We will review the information and provide an appropriate solution as quickly as possible.

Refunds

Once your return has been received and inspected, we will email you to confirm whether your refund has been approved.

Approved refunds will be issued to your original payment method within 14 business days.

After the refund has been issued, your bank, card provider or payment service may require additional time to process and post the funds to your account. The exact timing depends on your payment provider.

If we have confirmed that your refund has been issued but you have not received it within a reasonable period, please contact your bank or payment provider first. You may also email us at hello@bag-edit.com for assistance.

Before You Order

Bag-Edit offers accessible, practical and refined bag options. However, we are not an authorised retailer or authorised reseller for any luxury brand.

If official brand authorisation, official retail channels or exact brand-specific details are important to you, we recommend purchasing from an official boutique or authorised retailer.

Before placing your order, please carefully review the product description, photos, dimensions and any additional notes shown on the product page. Should you have any questions about a product, shipping or our return policy, please contact us before ordering.